Contact

Whether you have a question about your order, our products, shipping, or your skincare routine, we'd love to hear from you.

Our U.S. Customer Care team is available Monday through Friday, from 10:00 AM to 4:00 PM Eastern Time (ET). We strive to respond to all enquiries within 24 hours.

Please note that our offices are closed on Saturdays, Sundays, and U.S. public holidays.

You may also find the information you're looking for in our Frequently Asked Questions or Shipping & Returns Policy. 

Manufacturing and Distribution Locations

Lumare products are proudly developed and manufactured in Marupe, Latvia, in the European Union, and distributed across the US from our fulfilment centre in in Charlotte, North Carolina.

Customer Support

Please feel free to contact us at: hello@lumare.skin or fill in the form below

We look forward to helping you on your journey to healthier-looking, radiant skin.

  • SECURE PAYMENT

    Our online payment system is operated by PayPal who specialise in secure online payments. For further information please refer to our FAQ page.

  • SHIPPING

    FREE standard delivery for orders over $100. Shipping fee for all other orders calculated at checkout. Delivered within 3-5 working days in the US only. View all shipping terms and conditions here.

  • CUSTOMER SERVICE

    Need Assistance? Please view our FAQ page or email us at hello@lumare.skin, Monday - Friday: 10:00am – 4:00pm Eastern Standard time.