Shipping & Returns

DELIVERY TIMES

USA: Shipments to the United States of America, generally, dispatch within two working days of receiving your order. Delivery takes 3-5 business days, however remote destinations can take up to 7 days.

Note: We do not ship to Post Office Boxes.

International: We endeavour to dispatch all orders for the rest of the world within two working days of receiving your order. LUMARE cannot guarantee the delivery window as each shipment is different and will vary from country to country.

DELIVERY CHARGES 

Rates and fees are calculated based on the package's location and will show at the checkout screen.

FREE US shipping (standard domestic) for any order more than $100 USD within the USA

International Shipping rate is calculated a checkout.

LUMARE will not be liable for any additional charges levied as a result of any import tax, which may be applied.

INTERNATIONAL DUTIES & TAXES

Shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. LUMARE strongly advises customers to confirm this information prior to purchase.

TRACKING YOUR ORDER ONLINE

You will receive an email with a tracking number as soon as your order has shipped. You can track the progress of your shipment at an y time using the designated shipping companies website tracking facilities.

INTERNATIONAL RETURN POLICY

We do not accept any international returns at this time

PRODUCT EXCHANGE POLICY

We do not offer exchanges on any items

RETURN POLICY FOR UNOPENED AND INTACT PRODUCTS

If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact LUMARE product can be returned to us for a refund.

1. Products must be unopened and in the original condition
2. Products must be sent back within 10 days from original receipt of goods.
3. Your proof of purchase / order information must also be included in the return.  

Failure to meet with these conditions will result in a refund being denied.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees.

RETURN OF PRODUCTS PURCHASED ON PROMOTION OR AS PART OF A SET

If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 10 days from the receipt of your order. No refunds will be given if the carton has been opened and the product has been used, damaged or tampered with.

For products that are designated as FINAL SALE on the product page, we're unfortunately unable to accept a return.

In the case of sets, the entire pack must be returned intact. Individual products will not be refunded.

RETURN SHIP-TO ADDRESSES

If you have received your order and wish to return it to us in accordance with the conditions listed above, please contact us at hello@lumare.skin

RETURN OF OPENED PRODUCTS

We cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.

If you believe the product is faulty/defective in any way (color, texture, smell), or if you experience a skin reaction, you may request an exchange of opened product.

In order to arrange the return for a faulty or defective product, please contact our Customer Care Team by emailing us at hello@lumare.skin Include in your email your name, invoice number and name of product, along with the reason you believe the product is faulty.

Upon receipt of your email, we will email you a return shipping label and inform you where to send the faulty product.

LUMARE will exchange a faulty/defective product if it is found there was a production error. If it is found that the product is faulty, the product will be replaced (the same size and value of the original product ordered) and the exchange shipping will be paid for by LUMARE

If it is found that the product is NOT faulty, the customer will be charged the shipping fees.

CANCELLATIONS AND CHANGES TO ORDERS

If you would like to cancel or change your order please email us at hello@lumare.skin as soon as possible so we can try to assist you. If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.

INCORRECT ORDERS

If you have received your order from LUMARE and it is incorrect, please email US AT hello@lumare.skin and include your LUMARE order number, so that we can arrange to have the correct products sent to you and the incorrect products returned to LUMARE.

We will dispatch the correct replacement for any incorrect product within 2 working days of receipt of return of the incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.

We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at hello@lumare.skin

Please note that all claims will be honored at the discretion of LUMARE and LUMARE reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.

DAMAGED ORDERS

If you have received your order from LUMARE and it is damaged in transit, please email us at hello@lumare.skin and include your LUMARE order number, so that we can arrange to have the replacement sent to you. Please note that replacement items or orders are not eligible for an additional return for refund.

We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at hello@lumare.skin

Please note that all claims will be honored at the discretion of LUMARE and LUMARE reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.

STOCK AVAILABILITY

Occasionally, we experience short periods of stock being unavailable through our website. If one of the items you would like to order is listed as out of stock, please return to our website and place your order at a later date.

LIABILITY OF LUMARE

Please check all your order details carefully before processing your order. LUMARE will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

REVIEW OF TERMS

These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.