FAQs
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Product
Payment Methods
Shipping & Returns
Where are your product made?
Our manufacturing laboratory is in Riga, Latvia - in the heart of the Baltics.
Who are your products for?
The products are made for all skin types that exhibit intrinsic and extrinsic ageing
Are your products certified natural? (COSMOSCertification)
Most of our products are COSMOS Natural or COSMOS Organic Certified according to the international COSMOS standard by ECOCERT Greenlife. For more information you can visit their website at the following: https://www.ecocert.com/en/certification
COSMOS stands for COSMetic Organic and Natural Standard, which covers the entire lifecycle of a cosmetic product, including sourcing of ingredients, manufacturing processes, packaging, and labeling, ensuring they are environmentally friendly and safe for consumers.
What percentage of Natural and Organic Ingredients are used inyour Formulas?
Natural Certified Formula: This varies from formula to formula, so please refer to the product description for the most accurate information. However, in general, in a natural certified formula, at least 95% of total ingredients are natural.
Organic Certified Formula: In an organic certified formula, at least 95% of total
ingredients are natural, at least 10% come from organic farming, and 95% of all plant-based ingredients must be organic as well.
Are the product fragrances natural?
Yes, we do not use synthetic fragrances. All our fragrance compositions are 100% vegan, carefully curated using natural aromatic substances, with no phthalates or other synthetic preservatives involved.
Are your products vegan?
We offer an extensive array of vegan products, certified by ECOCERT, ensuring they meet the stringent standards for organic and natural ingredients without any animal-derived components.
Are your products free from Parabens/Microplastics/Silicones/MineralOil and its derivatives?
You can rest assured that all of our products are free from parabens, mineral oils, silicones, PEG, chemical UV filters, microplastics, synthetic fragrances, artificial colourants and other questionable ingredients.
Are your products cruelty free?
No Animal Testing: We adhere to strict policies against animal testing at all stages of product development, further solidified by ECOCERT certification, ensuring that our practices meet rigorous ethical standards.
Are your products safe to use during pregnancy?
All of our products are formulated with clean ingredients and undergo rigorous safety checks. However, they have not been specifically tested on pregnant or breastfeeding women, so we recommend checking with your healthcare provider first.
What payment methods do you accept?
We accept PayPal which enables any individual with an email address to securely send payments online. With a Paypal account, you can choose to pay with your credit card, debit card, bank account, or Paypal account balance for any purchase you make.
Your credit card and bank numbers are never seen by us, plus, you're 100% protected against unauthorised payments sent from your account.
Where do you ship from?
For US customers we ship from Charlette, North Carolina and for the rest of the world we ship from Riga in Latvia.
What are the charges for shipping and handling?
Rates and fees are calculated based on the package's location and will show at the checkout screen.
FREE US shipping (standard domestic) for any order more than $50 USD within the USA
FREE Canada Shipping (standard Canadian shipping) on all orders more than $100 USD to Canada.
How long will it take to receive my order?
We endeavour to dispatch shipments within 2 working days of placing your order. Delivery takes another 3-5 days to most destinations in the USA.
Orders placed after 2pm on Fridays will likely be processed the following Monday due to limited processing availability at our warehouse.
NOTE: Deliveries are made during normal business hours.
Can I modify or cancel my order?
If you would like to cancel or change your order email us at hello@lumare.skin as soon as possible so we can try to assist you. PLEASE NOTE: If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.
How do I return or exchange a product?
Please visit our returns section for details on how to return a product. Unfortunately, we do not offer exchanges.
Where is my order?
You will receive an email with a tracking number as soon as your order has shipped
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SECURE PAYMENT
Our online payment system is operated by PayPal who specialise in secure online payments. For further information please refer to our FAQ page.
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SHIPPING
FREE standard delivery for orders over $100. Shipping fee for all other orders calculated at checkout. Delivered within 3-5 working days in the US only. View all shipping terms and conditions here.
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CUSTOMER SERVICE
Need Assistance? Please view our FAQ page or email us at hello@lumare.skin, Monday - Friday: 10:00am – 4:00pm Eastern Standard time.